Yes, variations are expected and are a part of the unique charm of our products. Let’s check the category of the product you purchased:

1. Handmade Products – Our handcrafted items are skillfully made by talented artisans, each piece telling a unique story. Slight differences in texture, shape, or color are natural and enhance the beauty and authenticity of handmade craftsmanship. We believe imperfection is what makes handmade products truly special!

2. Non-Handmade Products – If your product is not handmade and you notice unexpected differences, don’t worry! Reach out to us via WhatsApp, and we’ll assist you in resolving your concern swiftly.

Take inspiration from our amazing customers! Explore different ways to use and style our bamboo products, and let creativity shine in your space. Whether it’s a minimalist touch, a rustic vibe, or a modern twist—bamboo fits every aesthetic.

We’d love to see how you use our products! Share your styling ideas with us and don’t forget to tag us when you showcase them creatively. Your inspiration could help others embrace sustainable living in style!

Youtube link

Proper care ensures durability and longevity. Follow these simple maintenance tips:

1. Handmade Products (Baskets, Mats, Miniatures) – Our handcrafted items are easy to maintain. Simply wash with tap water at room temperature, using gentle hands—avoid detergents or any chemicals. Ensure they are thoroughly dried and always placed in a clean, dry, and airy place.

2. Kide Plates – These can be cleaned with mild detergent and rinsed well. Avoid abrasive scrubbing to maintain their natural texture and strength.
Regular care will preserve the beauty and functionality of your bamboo products. Let us know if you need additional guidance!

No worries! Since our table mats could be rolled for convenient shipping, they may have slight creases or bends upon unpacking. To restore their shape:

1. Lay the mat flat on the dining table or any smooth surface.

2. Allow it time to adjust— within a few hours or days, it will naturally settle.

3. For quicker results, place a heavy book or flat object on top to help flatten it.

4. Avoid direct moisture, as extreme conditions may affect the material.

5. If needed, gently roll the mat in the opposite direction to help it settle faster.

Your mat will soon regain its perfect form, ready to enhance your dining experience!.

Yes, you can cancel your order, but only before it has been dispatched. Once the order is shipped, cancellations are no longer possible, and our standard return/exchange policies will apply.

If you need assistance with an order cancellation, please contact us as soon as possible.We're here to help If you are not happy with your product, feel free to contact us via Email or watsapp and we will handle the returns in accordance to the return policy.

If you’re not satisfied with your purchase, we’re here to help! Simply reach out to us via email or WhatsApp, and will handle the returns in accordance to the return policy. We strive to ensure a smooth experience, so let us know your concern, and we’ll assist you in resolving it as quickly as possible. Check our return policy Returns & Exchanges

Yes, you can request an exchange by following these steps:

1. Contact us within 2 days of delivery to initiate an exchange request.

2. Ensure the product is unused and that the original tags are intact.

3. Once we receive the unused product at our warehouse, we will dispatch the exchanged item based on availability.

4. If the requested product is out of stock, we will issue a refund to the original payment method.

For any assistance, feel free to reach out—we’re here to help!